Warranty Claim

Before submitting the warranty claim form below, please take the time to read our Warranty Care Guide. This guide includes care instructions and warranty information. You can also access FAQs which may relate to your product and warranty query/claim here.

To make an online warranty claim please fill in the form below and upload photos to support your claim.

Your claim will be sent to the store you purchased the product from and the store will contact you directly regarding your claim within 5-7 days.

This form is currently experiencing intermittent technical issues. We are undergoing a system update which may result in a delay with your claim or query. If you require urgent support, please contact the store you purchased your product from. Find your store's details here.

Customer Details

First Name

Last Name

Address 1

Address 2

City

State / Province / Region

ZIP / Postal Code

Country

Phone

Purchase Details

Order Number

Purchased From AU

Please select the La-Z-Boy Furniture Gallery you purchased from.

Date Purchased

Date Delivered

Product Details

Serial Number

Where do I find the serial number? - Your La-Z-Boy serial number is an 8 to 14 digit number and is usually located under the footrest/under side of lounge.

Style

Cover / Colour

Please describe the issue...

Photo of Defect

Please upload a photo of your product clearly showing the reason for the warranty claim, uploading a photo will help with fast tracking this claim.

Warranty Claim

Customer Details

Purchase Details

Product Details

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