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Frequently Asked Questions
Have a question? We have an answer.
Select a category to view the questions we hear most often - and get the answers you need.
We will provide you with the most up to date lead time at point of sale, unfortunately, we are experiencing unprecedented shipping delays across a number of our products. We expect these delays to resolve sometime in 2023.
Honesty and integrity. We will provide you with accurate lead times with the manufacturing and shipping information we have on hand, so you can make an informed decision before placing your order.
Great customer service.We will continue to deliver speedy responses to your queries, directly via phone and email.
Unfortunately, we are facing unprecedented manufacturing and shipping delays caused by the disruption of the COVID-19 pandemic. This is affecting a large portion of our products. We will give you the most accurate lead-time using the shipping and manufacturing information we have available at the time you place your order. Further updates on your order will been given to you by the store where you purchased from.
The increased global demand for furniture and homewares, paired with worldwide lockdown restrictions and the knock-on effects to ports around the world, has caused a perfect storm: manufacturing and supply chain delays, plus significant congestion to both sea and air freight services worldwide.
The result? A shortage of shipping containers, limited capacity on vessels and limited sailings - especially to New Zealand and Australia.
We predict the shipping delays will resolve sometime in 2023.
You will be provided with up-to-date lead times using the shipping and manufacturing information we have available before you place your order. Then, the store where you purchased from will keep you updated on your order as new information related to your purchase and its status is available in these unprecedented times.
The store where you purchased from is always available to respond promptly to your emails and calls about your order’s status.
On Selected models, La-Z-Boy offers a 400mm x 400mm fabric armrest and headrest cover for a nominated fee. Speak to your local La-Z-Boy retailer. La-Z-Boy, however, does not offer complete recliner and sofa covers.
You will find the Product Identification Tag located on the underside of your furniture. Either under the footrest or underneath the sofa itself. See the diagram below to find the Serial number, model, and cover. See also the Product Identification Tag for the care instructions on the covering (fabric/leather).
To meet the various needs of our customers, we introduce new products once a year. Unfortunately, to make room for the latest styles, we must discontinue some as well. Once we have discontinued a style, we can no longer produce it. Please be sure to visit a La-Z-Boy Furniture Gallery to try some of the many other styles of furniture. A sales associate will be able to assist you with a piece of furniture to fit your needs.
La-Z-Boy does not offer re-upholstering services. Please contact the La-Z-Boy retailer you purchased your product from, and they will provide you with details for a local upholsterer.
La-Z-Boy does not have any factory outlets. Our products are only available through authorized La-Z-Boy retailers.
The pricing is available on the website for 90% of our products. Select the product of interest and the cover (fabric or leather). The pricing listed applies to the cover selected.
Here is a link of all our stockists: https://www.la-z-boy.com.au/storelocator
You may view our furniture by visiting one of more than 32 La-Z-Boy retailers who sell our products exclusively.
To find your local retailer, click this link: https://www.la-z-boy.com.au/storelocator
La-Z-Boy does not offer customisation of the design. However, we do offer additional options on genuine La-Z-Boy recliners. See options on our website, or please contact a La-Z-Boy retailer for more information.
This information and a diagram are listed in the operating instructions that accompany each La-Z-Boy product.
You can also view how to remove and install a La-Z-Boy back by clicking on this link
Please contact your local La-Z-Boy retailer directly for assistance.
To find your local retailer, click this link: https://www.la-z-boy.com.au/storelocator
Many of our recliners can be ordered with the handle on the left side. This option would have to be custom order, since all of our recliners are manufactured with the handles on the right.
La-Z-Boy offers a diverse selection of furniture styles to meet the various needs of our customers. La-Z-Boy produces an electric-powered lift chair, which is operated by hand control. It assists with seating, exiting, reclining, and raising and lowering the footrest. It proves beneficial for persons with limited mobility. To view the styles that we offer as lift chairs, please visit Lift Chairs under the 'Recliner' section. For further information regarding our lift chairs, please contact the nearest La-Z-Boy retailer.
Due to the design of the mechanism for this style of recliner, a swivel base cannot be put on a glideaway recliner. A swivel base is considered an option on the Rocker Recliner, so there would be an additional cost. Swivel bases can only be installed on standard and large-size Rocker Recliners.
Pilling is a natural occurrence that is common in most woven fabrics. It is the result of regular daily use and not considered a fault. Pilling is most successfully removed with battery operated pilling tools. De-pilling only removes loose surface fibres and does not affect fabric performance You can find more information on pilling by clicking this link.
Yes you can. The minimum length is 1 metre. Speak to your local La-Z-Boy Retailer
Immediately after delivery, you may notice compression or padding on cushions, or creases in the leather or fabric. This is completely natural and will rectify itself within the first 2-3 months of usage.
Please view the power recliner tips in our Care guide
When you first use your new lounge suite, sofa or recliner, it may feel firmer that what you recall in-store. Breaking in of foam is normal and you will find the foam will soften and then stabilise over time and use. To learn more, see our Care Guide.
La-Z-Boy uses 100% genuine cowhide leather, meaning a certain amount of stretching is perfectly natural and guarantees that your La-Z-Boy leather is genuine. To learn more, see our see our Care Guide.
A longer handle is available and can be fitted or replaced. Please contact your La-Z-Boy retailer for assistance.
To find your local retailer, click this link: https://www.la-z-boy.com.au/storelocator
Yes, stop the rock wedges can be fitted to the recliner to stop it from rocking. Please contact your La-Z-Boy retailer for assistance.
To find your local retailer, click this link: https://www.la-z-boy.com.au/storelocator
When you have a reclining sofa, it is impossible to ensure that the seams will always be aligned. As these sofas are constructed with moving parts, this can cause the seams to move out of alignment. An easy solution to this is to manipulate the fabric/leather with your hand, which will allow you to realign the seams.
Please see our Care Guide with a note about medication.
Please contact the La-Z-Boy retailer from whom you placed your order. They will be able to help you find out when to expect your new furniture.
It depends on when you purchased your recliner and what style it is as to whether that mechanism is covered under what warranty.
To review warranty information please click here.
This is a natural characteristic of the mechanism when it disengages. You will notice a clunk sound. This sound is normal. The noise is naturally made by the lever disengaging the 16 position ratchet and is nothing to be concerned about.
To find out more on how to reduce the noise, click on this link.
An exchange or refund option would need to be addressed with the retailer from whom you purchased your product. However, if you are concerned about your furniture's comfort, they may first choose to inspect it to determine if it meets our design and manufacturing specifications.
From time to time the comfort selector handle can work loose. To tighten, use a size 3/16 inch Allen key and turn the grub screw in the handle clockwise until tight.
The back on a La-Z-Boy recliner needs to be locked in place properly. Please see instructions provided for directions. This is the most common reason for a squeaking back. If the back continues to squeak after following the instructions, please contact the store from which the chair was purchased.
The back on a La-Z-Boy recliner needs to be locked in place properly. Please see instructions provided for directions to lock the back in properly.
With use, you may notice the leather or fabric upholstery becomes less taut on the surface. This known as puddling or comfort creases and is a natural result of the upholstery stretching. This is not considered a warranty issue. To learn more, see our Care Guide
In the unlikely event that you purchase a piece of furniture and find that it does not coordinate with your home decor, please contact your La-Z-Boy retailer for assistance. These independent retail dealerships establish their own policies regarding exchanges and refunds, so be sure to inquire as to what those policies state before you purchase.
This would be the decision of the retailer. Normally the retailer's sale prices do not take effect until the day of the sale, so any price adjustment(s) would be at the retailer's discretion.
To learn more, see our warranty and care guide.
To successfully clean fabric, it is important to determine the type of fabric and the recommended cleaning code. This information can be found on the product ID tag attached to the underside of your furniture.
To successfully clean leather, it is important to determine the type of leather and the recommended cleaning code. This information can be found on the product ID tag attached to the underside of your furniture.
Please refer to our warranty and care guide.
If your furniture requires service assistance or replacement parts, please contact La-Z-Boy retailer. Or for a listing of all authorized La-Z-Boy retailers, visit https://www.la-z-boy.com.au/storelocator. Please have your product identification tag with your product details on hand. You will find this stapled below your furniture. Under the footrest or underneath your sofa.
Please contact the La-Z-Boy retailer from whom you placed your order. They will be able to assist you in determining when to expect your replacement part(s) or new furniture.
Please be sure to contact the La-Z-Boy retailer from whom you made your purchase. Since these retailers establish their own policies and procedures regarding the terms of the sale, billing, financing, etc., any questions regarding the sale of your furniture should be directed to them.
Discuss this with the La-Z-Boy retailer in which you bought the product from.
Discuss this with the La-Z-Boy Gallery Retailer in which you purchased the product from.
Please discuss these with your local La-Z-Boy Retailer. Since these retailers establish their own policies and procedures regarding the terms of the sale, billing, financing, etc., any questions regarding the finance should please be directed to them.
For more information on our current finance offers, pop into your nearest store:
Details of our current promotions including end dates are available to view at -